- Ensure that you have downloaded the latest version of the MyMoochies App.
- Ensure that the main administrator has saved their personal mobile number correctly within the 'My Profile' section of the MyMoochies app without a prefix at the start of the number and there are no spaces in between, before, or after the contact number.
- Ensure that the Moochies mobile number is saved correctly within the 'Kids Profile' section of the MyMoochies app without a prefix at the start of the number and there are no spaces in between, before, or after the contact number.
- Ensure for any contact (who is not the main administrator) who wishes to video-call the Moochies is a contact added via the SMS code so they can share video-calling, messaging and tracking. This SMS code-invited contact needs to ensure that their personal mobile number is saved correctly within their 'My Profile' section of their MyMoochies app without a prefix at the start of the number and there are no spaces in between, before, or after the contact number.
- If issues still persist with video-calling, please email at help@moochies.com letting us know about this issue and please quote the IMEI number of the Moochies (the long IMEI number can be found within the Settings menu of the Moochies called 'IMEI'), the make/model of your personal mobile phone of where your MyMoochies app is downloaded on, the iOS / OS update version running on your personal mobile phone, the email address you are using as your username for your MyMoochies app.