Sim Card and Network Validation

So, How Does The Watch Work?

Your Moochies Smartphone Watch works in exactly the same way as your smartphone does - all you need to do is insert a Sim Card (from any 3G network) so you can make and receive calls and use the GPS features of the watch, and everything else. You can use it with either a Pay as You Go Sim Card, or in a Contract with any 3G network of your choice as our watches are not locked to any specific network. (You can also use them abroad as they are not locked to any specific network).

Does the Moochies phone watch need a SIM card?

Yes! Our Moochies watches work as a normal mobile phone would, so you will need to insert a sim card (from any 3G network that supports the 900Mhz and 2100Mhz frequencies) inside the watch so you can make and receive calls, use the Tracking features of the watch, and everything else.

*In Australia, we do not recommend the use of Telstra network as certain areas will not meet the required frequency that our watches need to operate.

You can use it with either a pay as you go sim card, or in a contract with any 3G network of your choice as our watches are not locked to any specific network. (You can also use them abroad as they are not locked to any specific network).

Is the Moochies phone watch locked to a specific network?

No, you can use your Moochies watch with any 3G network of your choice. However, in Australia we advise against using Telstra as in certain areas, Telstra doesn't provide the frequency required for your Moochies phone watch.

*Subject to network coverage.

Are the SIM cards you provide fixed on a contract?

The SIM cards we supply are pre-paid, to give you the flexibility of topping up yourself. We do though recommend you enable the auto-top-up which you can do once you receive the SIM card. We supply full instructions on how to do so in the package with your Moochies phone watch.

Moochies General Settings

Can anyone call the Moochies phone watch?

No, only pre-set numbers are permitted to call the Moochies phone watch. So you don’t have to worry about your child receiving calls from strangers. The Administrator (usually the parent or guardian) can set these numbers from the Moochies APP, these can be changed by the Administrator at any time.

Who can the child call from the phone watch?

There will be a list of contacts displayed on the watch's screen, when the child chooses CONTACTS, and these numbers are set by the Administrator (usually the parent or guardian) from the Moochies APP, so kids will be allowed to call only the numbers registered in the app.

Can I change the permitted numbers at any time?

Yes, the Administrator (usually the parent or guardian) can change the permitted numbers at any time through the Moochies Guardian App on their phone.

Who can check the GPS location of the Moochies phone watch?

Only the Administrator (usually the parent or guardian), can access this information from the Moochies Guardian App.

My Moochies App says ‘Device Offline’. What should I do?

• Ensure you have a Sim Card inserted into the watch. Confirm you have a credit balance for calling and data. There must be a minimum of 100Mb on the data plan (Internet) on your sim card, otherwise the watch will not be able to connect to the Moochies App.

• If you've got Credit setup, and your Sim Card is inserted correctly, try going outside, although I hope it's not raining! When your Moochies Smartwatch phone is first turned on, it needs to update its GPS location to enable all the tracking features of the device. Going outside gives your new Moochies Smartphone Watch direct view of the GPS satellites, and makes it quicker to update the device Location.

Is The Material Used In The Moochies Smartphone Watch Safe?

The Moochies smartphone watch is made from non-toxic silicone, which is harmless to the child.

All aspects of the Moochies smartphone watch complies with relevant safety standards.

The battery is safer than a standard Lithium battery, as it is a Gel Polymer Lithium-Ion battery, which prevents internal combustion.

How do I know if my childs Moochies phone watch is low on power?

The Moochies Guardian App on your phone shows the percentage charge that the Moochies phone watch has. This way you can make sure your childs Moochies is always on and you can reach them at the push of a button.

How do I charge the Moochies phone watch?

We supply a USB cable charger. You can plug it in to an adaptor, like a mobile phone charger socket, enabling you to charge from a power point or by USB connection to a computer.

My Moochies Smartphone Watch has Stopped Charging - What Should I Do?

Have you tried using a different plug socket, or simply using a different charging cable? Normally this resolves the issue.

If your Moochies Smartphone Watch still doesn't start charging when you've tried this, please get in touch and we'll be able to look into the issue.

How long is the standby time for the Moochies phone watch?

This depends on how many calls the Moochies makes or receives, however standby time (not using the watch with a sim card) is around 4 days. If using a sim card, you will mostly likely be recharging the watch at the end of every day.

Is the material used in the Moochies phone watch safe?

The Moochies phone watch is made from non-toxic silicone, which is harmless to the child. All aspects of the Moochies phone watch complies with safety standards. The battery is safer than a standard lithium battery, as it is a gel polymer lithium-ion battery, which prevents internal combustion.

Is the Moochies phone watch waterproof?

Sadly the Moochies Smartphone Watch is not waterproof and will be damaged if it is submersed in water.

What size is the Moochies watch strap?

The watch strap, from furthest hole to clasp is 17cm. The shortest hole to clasp is 12cm, with the gap between holes every 0.3cm.

Can I Use My Moochies Smartphone Watch Abroad?

Yes, you can easily use your Moochies Smartphone Watch abroad as they are not locked to any specific network. The only requirement is for the network of your choice to be 3G and to support the 850Mhz or 1900 Mhz frequencies.

What Are The Dimensions of the Moochies Smartphone Watch?

Watch Dimensions

Can I Change The Strap of the Moochies Smartphone Watch?

Yes, you can change the strap of your Moochies Smartphone Watch as the strap we use is a standard model / type, which can be easily replaced by any other of your choice.

Can I Change The Ring / Volume of the Moochies Smartphone Watch?

No. Unfortunately, you can’t change the ring tone or volume of your Moochies Smartphone Watch. The ring tone is a standard one and at a normal level of ring / sound.

How Can I Change The Time Zone Of My Moochies Smartphone Watch?

Normally the time zone of your watch adjusts itself automatically when connecting to the network you will be using the watch with.

Even when travelling abroad, once you turn the watch on, the time zone will be automatically updated, but you can also adjust the time zone manually by clicking into the watch’s screen and swiping to the last menu option on the left size, until you reach "Settings".

Once you click on this option, you will see a Time Zone option over there and of your You can easily change the Time Zone.

Do We Have Any Resellers So I Can See The Moochies Smartphone Watch In Person Before Buying?

At the moment, we only sell our watches online through our website and don’t have any resellers stocking our products, as we prefer to have an online platform for sales only for the time being.

Moochies Guardian App

How do I download the Moochies Guardian App?

You can download the Moochies Guardian App for free from the Apple Store if you have an Apple phone, or Google Play if you have an Android phone.

Here are the Links:

Apple Store: Click Here to Download

Google Play: Click Here to Download

Can I monitor more than one child through the Moochies Guardian App?

Yes! The Moochies Guardian App allows you to pair multiple devices to monitor their location, call and message from within our App making it easy to control all of your kids watches from within the same application.

Do I have to pay for the Moochies Guardian App?

The Moochies Guardian App is free.

How does the Moochies Guardian App on my phone connect to my childs Moochies phone watch?

Each Moochies phone watch has a unique code, which registers with the Moochies APP on your phone. This is simple to set up and your Moochies delivery will have full step-by-step instructions on how to pair your Moochies APP with the Moochies phone watch.

I Can't Call My Moochies Smartphone Watch From a Different Phone.

For safety reasons to ensure only authorised contacts can call your child's Moochies Smartphone Watch, all numbers not setup as Contacts within the Moochies App are automatically blocked.

To add a new Contact within the Moochies App:

• Within the App, Click "Settings"

• Click "Contacts".

• Enter the Name, Phone Number, and click "Save".

The Contact will then be automatically synced to your Moochies SmartPhone Watch. If for any reason the call is still blocked, turn your Moochies Smartphone Watch off, then back on, and you'll then be able to call the device successfully.

Does the Moochies Smartphone Watch have the ‘Listen In’ feature where I can automatically answer a call so I can hear the surrounding noise of where my child is?

Sadly, our Moochies Smartphone Watch don’t count with the ‘Listen In’ feature at this moment, but we love this idea, and have added it to our list of product upgrades. Subscribe to our Mailing List for exciting new Product Updates.

Does The Moochies Smartphone Watch Have An Alarm If My Child Removes The Watch From Their Wrist?

No. Your Moochies Smartphone Watch don’t have an alarm to alert you if the watch is removed from your kid’s wrist. We love this idea, and have added it to our list of product upgrades. Subscribe to our Mailing List for exciting new Product Updates.

Delivery

When will I receive my Moochies phone watch?

Your Moochies Phone Watch Is In Stock, and will be dispatched immediately.

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